IMPORTANT: Please read the following COVIDSafe ticketing terms and conditions, which are in addition to our standard terms and conditions (below), prior to purchasing your tickets.

Purchasing tickets

  • When purchasing tickets, patrons agree to provide their contact details, including mobile phone number, email or residential address and the contact phone number and residential address of accompanying ticket holders.

  • These contact details, along with seating allocations, will be safely stored at the venue for 56 days from the day of the performance.

  • Patrons acknowledge the venue may be required by law to provide this contact information to public health officers on request.

  • The venue will not share this contact information with any third party other than the relevant health authority and will not use the information for promotional purposes.

  • Seating will be allocated by the venue based on the size of the group, time of booking and venue configuration to allow compliance with current social distancing requirements.

  • No paper tickets will be printed at any time.

  • Tickets will be issued in a digital, PDF format, and will be sent by email to the ticket purchaser, not to each individual.

  • Patrons must either print their PDF ticket/s or ensure their ticket/s are available on their phones for scanning.

  • No tickets will be mailed or held for collection at the venue.

  • The venue will no longer accept cash payment, contactless payment methods only.

At the event

  • Patrons must not attend if they have COVID-19 related symptoms, have been in close contact with a person who is COVID-19 positive, have travelled overseas, or to a COVID-19 hotspot in the past 14 days, or are COVID-19 positive.

  • Patrons must not attend if they are required to self-isolate and the event falls within the isolation period.

  • Patrons agree to abide by all social distancing and health protocols.

  • Patrons agree to follow the instructions of venue staff at all times.

  • If patrons do not comply with protocols or authorised requests when on the venue premises they may be asked to leave immediately without refund or further recourse.

  • Refunds or exchange of tickets will be available to any patron who is required to self-isolate (due to being a confirmed case or is a close contact of a confirmed case) and the event falls within the isolation period.

  • Patrons acknowledge that while the venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the venue at their own risk without recourse to claim against the venue regarding health outcomes.